Sivakasi, Tamil Nadu
Salary: ₹120,000.00 /year
We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a promptly environment. If your personality is friendly, persuasive, and can influence existing or potential customers to buy products or services, you might be preferable candidate. Ability to understand the customer’s requirements in a short time and present solutions that meet their needs is your core responsibility.
We like the cool heads who goes with a smile on the face while dealing with aggressiveness and complaints.
We are looking through our magnifying glasses for the following
- Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Excellent communication and presentation skills
- Proficient in Tamil and English
- Skilled in negotiation and dealing with complaints
- Persistent and results-oriented
- Patient and able to handle customer rejection
- High degree on diplomatic denial, presence of mind and professionalism in handling the customers aggressiveness.
- Cold call people using the given inputs to get new customers or address the customer queries.
- Answer incoming calls from prospective customers with politeness
- Use scripts to provide information about product’s features, prices etc. and present their benefits
- Ask pertinent questions to understand the customer’s requirements
- Persuade the customer to buy by demonstrating how merchandise or services meet their needs
- Record the customer’s personal information accurately in a computer system
- Deal with complaints or doubts to safeguard the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and record useful information
- The goal of the telemarketer is to promote business growth by expanding the company’s clientele.